Privacy policy

Privacy Statement Kalpanarts Foundation
This Privacy Statement is based on Article 13 of the General Data Protection Regulation and contains the rights and obligations of the Kalpanarts Foundation with regard to external persons whose personal data it processes, mainly in the context of online sales and marketing of theater performances. Please read this Privacy statement carefully, because it contains essential information about how your personal data is processed. By providing your personal data on, you declare that you have taken note of this Privacy Statement and you also expressly agree with it, as well as with the processing itself.

Article 1
The responsible for the processing of your personal data is Stichting Kalpanarts.

The Kalpanarts Foundation has drawn up this statement in accordance with current Dutch and European legislation regarding personal data: the collection, processing, storage, security and disposal thereof.

Article 2
Personal data
Personal data that you provide to us:
— Category 1:
Your IP address, anonymised with the last four digits.
— Category 2:
When registering for our newsletter: your-mail address.
— Category 3:
When purchasing a card via our website: your name, email address, telephone number and transaction details.

The Kalpanarts Foundation can collect data from you in various ways:
1. While using the website, when purchasing tickets.
2. By subscribing to the newsletter

Article 3
Purposes of the processing

General Purposes: The Kalpanarts Foundation uses collected personal data exclusively for the following purposes:
— Category 1:
Taking care of and improving the website and including personal data in anonymous statistics, from which the identity of specific persons or companies cannot be traced, with the legitimate interests of the Kalpanarts Foundation to continuously improve its website and services as legal basis.
— Category 2:
Sending you direct marketing, newsletters, promotions and promotions, with your explicit prior consent as the legal basis;
— Category 3:
The digital delivery and invoicing of tickets ordered by you, and necessary communication regarding your purchase, with the legal basis being the provision of a service that was requested by you. You are not obliged to disclose your personal data, but understand that the provision of certain services becomes impossible if you refuse the processing.

Direct marketing: The personal data will also be used for direct marketing, provided you have given additional explicit permission for this. If you are already included in our mailing list for receiving marketing material in paper and / or electronic form, the Kalpanarts Foundation can use your data to send marketing and other material relating to the company and the performances / programs. This consent can be withdrawn at any time, without justification and free of charge, by clicking on the unsubscribe link in any promotional email message.

Research & analysis: We use your data to continuously improve our services and communication. For this we analyze the data in our databases. The conclusions of these analyzes do not contain any personal data. We do not analyze individual customers. 3.4. Transfer to third parties: The Kalpanarts Foundation will not sell, rent, distribute or otherwise make your personal data commercially available to third parties, except as described above or with your prior consent. 3.5. Legal requirements: In rare cases, the Kalpanarts Foundation may have to disclose your personal data pursuant to a court order or to comply with other mandatory laws or regulations. The Kalpanarts Foundation will make reasonable efforts to inform you in advance of this, unless this is subject to legal restrictions.

Article 4
Duration of processing

The personal data is stored and processed by us for a period that is necessary in function of the purposes of the processing and in function of the contractual relationship between the Kalpanarts Foundation and you. Below you will find the retention period of the data per category.
— Category 1: These data are stored anonymously and therefore have no expiry date.
— Category 2: The data will be kept until you unsubscribe from the newsletter.
— Category 3: Your data will be deleted immediately after the purchase has been completed after the presentation date, unless you have created an account in our checkout system. Your data will then be saved so that your next purchase is easier and you can view your visit history. Inactive accounts are deleted after 3 years, the transaction data is then anonymized.

Article 5
Your rights

Right of access and inspection: You have the right to receive free access to your personal data at any time, and to the use that we make of your personal data.

Right of correction, deletion and limitation: You are free to decide whether or not to communicate your personal data to the Kalpanarts Foundation. In addition, you always have the right to request us to correct, supplement or delete your personal data. You acknowledge that in case of refusal of communication or request for removal of personal data, certain services and products will not be available.

Right to object: You also have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case, you do not need to state reasons.

Right of free data transfer: You have the right to obtain your personal data processed by us in a structured, commonly used and machine-readable form and / or to transfer it to other controllers.

Right of withdrawal of consent: Insofar as the processing is based on your prior consent, you have the right to withdraw that consent.

Exercising your rights: You can exercise your rights by contacting us by e-mail. It must be demonstrable that you are the person you say you are.

Automatic decisions and profiling: The processing of your personal data does not include profiling and you will not be subject to automated decisions by us.

5.8. Right to file a complaint: You have the right to file a complaint with the Dutch Data Protection Authority. For more information, go to authoritypersonal

Article 6
Security and confidentiality

We have developed security measures that are adapted on a technical and organizational level, to avoid the destruction, loss, falsification, alteration, unauthorized access or notification by mistake to third parties of personal data collected as well as any other unauthorized processing of this information.

Under no circumstances can the Kalpanarts Foundation be held liable for any direct or indirect damage resulting from incorrect or unlawful use by a third party of the personal data.

You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use made from the website of your computer, IP address and your identification data and for the confidentiality thereof.

Article 7
Access by third parties

In order to be able to process your personal data, we grant our employees access to your personal data. Only employees for whom inspection is necessary for the performance of their position within the Kalpanarts Foundation can view your data.

We share your data with a number of processors, these are other organizations that work for us. For example, they offer us software with which we store, secure, analyze your data and help us to provide you with the services you request from us, such as buying tickets.

Our processors and sub-processors are the following:
– Stager: Our cash register system: if you make a purchase from us, your data will be stored in this system. (Category 3).
– Mailchimp for storing personal data and sending newsletters, press releases and invitations. (Category 2, 3).
– Google Analytics: For insight into website visits. (Category 1).

Through contractual obligations with our employees and internal policy, we guarantee a safe handling of your personal data by our employees, in accordance with the privacy legislation and this statement.

If you have any further questions or comments regarding the processing of your personal data, please do not hesitate to contact us.

Kalpanarts Foundation